
9-7
Troubleshooting
Tips
Machine problems may be solved easily by following the tips below. When you have encountered a problem that cannot be
solved following the guidelines above, try the following:
• Restart the computer you are using to send print jobs to the machine.
• Obtain and use the latest version of the printer driver. The latest versions of printer drivers and utilities are available at:
http://www.kyoceradocumentsolutions.com.
• Make sure that the procedures for printing are correctly followed in the application software. Consult the
documentation supplied with the application software.
Cannot receive faxes. Is the modular cord connected
correctly?
Connect the modular cord correctly. 2-3
Has a communication error occurred? Check error codes in the FAX TX/RX
Result or Outgoing/Incoming FAX
Report. If the error code starts with
"U", perform the corresponding
procedure.
9-12
Is RX (reception) restriction activated? Cancel the RX restriction. 7-34
Is the reception mode correct? Check the reception mode. 7-27
Cannot perform memory
reception.
Is free space available in the memory? Receive after the memory has free
space, or create free space in the
memory.
—
Cannot perform memory
forwarding.
Is memory forwarding set to On? Check the memory forwarding setting. 7-28
Symptom Checkpoints Corrective Actions
Reference
Page
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